Vitamin Grocer Australia Shipping Policy
FREE SHIPPING ON ORDERS OVER $25!*
All Vitamin Grocer Australia orders are shipped from the United States via DHL Global Mail’s International Priority Airmail (IPA) service. DHL transports the package from the Vitamin Grocer warehouse to your local mail carrier who delivers the package to your front door.
In addition to Australia, we also currently ship to New Zealand, Japan, Singapore, Indonesia, Taiwan and Hong Kong.
All Orders are Shipped Via DHL Global Mail's International Priority Airmail Service
Purchase any quantity or combination of products with this icon on the product page and your order over $25 ships free.
A small fraction of our inventory does not qualify for free shipping because the products are either too heavy or too large to ship economically. These products do not have the red free shipping icon on the product pages. Customers will be charged for shipping according to the rate chart above for all orders that include any of the products that are not eligible for free shipping
CUSTOMS DUTY and IMPORT TAX
Vitamin Grocer Australia is a United States-based company that caters to the Australian market. However, goods purchased from Vitamin Grocer and shipped to Australia are generally not subject to the Australian Goods and Service Tax (GST). This is due to the fact that under Australian law, the GST is not applicable to transactions between a foreign retailer and an Australian customer where the value of the goods does not exceed the Low Value Threshold (LVT) of of $1,000 AUD. For more information, please visit the Australian Customs and Border Protection Service guide to
Not all items available for sale on the Vitamin Grocer website are permitted in all of the eligible shipping destinations. Due to import restrictions, packages containing certain products may be seized by the local customs department. Customers are responsible for confirming that the products they order from Vitamin Grocer are permitted to be shipped to their country of residence. Vitamin Grocer is not responsible for orders seized by local customs officers.
SHIPPING AND DELIVERY PROCEDURE
In order to receive assistance with an order not received, customers must contact Vitamin Grocer no later than 45 days after the shipment of the order. Beyond 45 days from the date of dispatch, orders are considered final and no refunds will be issued for orders not received.